Chapter 6
Dear diary, my time working retail has passed. I was glad. No that is an understatement. I was overwhelmed with joy, but my boss quickly ruined my good mood. Just as I thought I was saved, I was informed I got another month, because the store is understaffed. Well no wonder, considering that almost half of the people quit. If I had any other options available, anything better I would quit too. But a lousy job is still better than not having a job. I`ve always been a hard worker, always trying my best at any job. But school is another thing. Even though my IQ was tested high, I could never find any interest in school, so I was bad at it for most of the time, just waiting for it to be over. I`d still rather work retail than go back to school a place where I simply don’t belong. Just as I got over the fact that another retail month awaits me, my boss gave another piece of bad news. Because of low staff numbers, most of my shifts could be longer than 8 hours, meaning they will be. I was also forced to sign a legal document, stating I don’t mind working for thirty days straight. I do actually mind, but what other choice did I have? So I’ll just have to grin and bear it. I may have a day off sooner than in one month, but I don’t really know for sure. The retail world was making me bitter, more and more by each passing day. I`ve noticed the incredibly stupidity of some people, people who have a high education but don’t know anything else other than what they’ve learned in school. Book smart people, the kind with good memory and the ability to learn theoretical problems and theoretically solve them. They may be high and mighty on paper, but in real life, that type of people fail on many occasion. I’ve come to notice they work like programs or robots. They task they have learned in school are done well, just like they were though. But as soon as something comes up, that isn’t learned in school, they freeze and are completely lost, making a fool out of themselves. Often people with lover education do better in everyday tasks, like shopping or filling out forms, or trivial things like that. Those people also don’t understand why it’s wrong to return a half-eaten chicken back to the store, because they didn`t like the taste. In their mind, the store is at fault, for not selling good chicken, for their taste. But in reality, they are the fools. They already used half of the product and were digesting while they were trying to return it and did not understand why we didn’t take it back. It is the same with clothes. You can’t return a smelly and stained piece of clothing back, you just can’t. And lies about how it already was in that state when they bought it, isn’t making the situation better. Majority of people don’t understand that returns are not their rights, and the store isn’t required to take anything back unless it’s proven something was broken before it was used at home. A lot of people don’t seem to grasp the concept of closing time as well. If the store closes at ten p.m. it doesn’t mean you can still walk in at ten and shop for as long as you want, it means it’s time for you to go, at the latest. And it’s not better if you come two or five minutes before the store closes. I swear it should be enforced by law that everyone should work in retail at some point, just to see how terrible it is. I think lots of people wouldn’t be able to bare for a day and things would change quickly and people would be more understanding and less stupid. Just like they are after seven when it is illegal to purchase alcohol. Everyone is well aware of that law, but still try. They still try to buy alcohol after seven and then get pissed when it can’t be done. And screaming at the cashier certainty won’t help with anything and it certainly won’t change the law. Why should it be changed anyways? There are much less deaths caused by alcohol today than they were decades ago. That law and the increase of its price helped with that. But that only meant people would steal it more, unsuccessfully. One old lady was particularly skilled in this area. She grabbed a bottle of vodka of a shelf and put it in her basket. Then she went over the fruits and vegetables area. We have scales there, so people can weigh the amount for fruit they buy and the scale gives the bar code and the price. The lady put her bottle of vodka on the scale which weigh approximately two kilos. She presses the button where it said potatoes. The scale is a machine and of course doesn’t know what is she weighing, so it spit a sticker with a bar code for two kilos of potato and the price of it. The lady then went to the cash register. She chooses the dumber one, the robot kind, which works on the same principal as the scale. The lady then scanned the sticker for potato and then put her bottle of vodka down on the cash register. Even though the item wasn’t the same as the one scanned, the weight matched, so according to the robot cash register, everything was fine. She almost completed her check out, but luckily, she was stopped by the security guard, when she went to the clerk in order for her to deactivate and remove the protection on the bottle. She was sentenced to five years in prison and must pay a fine of two hundred thousand Euros. Her sentence was so high, because this was her second offense. This unfortunately wasn’t the only disruptive event, but it was one of the most interesting ones. Few days ago, and older man came into the store, on a date. Why he though a store would be a good place for a date, I don’t know. He was showing of, trying to impress his date, who I though was too good for him, but when she spoke, I soon realized, they were a good match. So far it is clear, that the man is weird, proving that by the location for the date. He though a good way to impress the woman would be to screw with me. I was just folding and organizing slippers when they approached me, and he started showing me his power, his masculinity, which he actually lacked. Before I continue, I must mention that the store sells hundreds of slippers, in many colors and styles. So one has plenty to choose from. “You there!” He suddenly yells. At first I wasn’t sure if he meant me, so I turned around quickly. No one was around, so I guess he did mean me. “Yes”, I replied. For a few long moments, I didn’t get an answer, they just stared at me. His lips were curled up in a deceitful smile. Still staring at me, doing nothing, I asked if they required help. When I said that, they started to laugh, as if I told the funniest joke. Why, it is still not clear to me. But eventually I still got an answer that they would like some help. But I was not told what specifically their request was, instead I got more laughs. I was getting annoyed by this, so I just went on, as if they weren’t even there. “Slippers!” The man all of a sudden yells. “What about them?” I replied to his barbaric sentence. “Do you make them?” He asked. “Yes, the store has its own manufacturer.” I replied. Apparently my answer was hilarious as they laughed again. “No, I mean, do you make them, you right here?” He asked, while laughing as if he were the funniest person alive. What kind of an idiot would think that a sales person makes the product in a gigantic store? I had to explain, that I am in fact not a seamstress and a retail worker at the same time, something I thought I would never get asked, or even have to explain. My words were not heard as he yelled, “make them, make me slippers now”, in a demanding voice. He and his lady friend, were getting on my last nerves. Barely holding my anger back, that the selection is wide and there are many different models to choose from and he select from that. “I see that! I’m not an idiot! I want you to make me ones now, you dumb bitch!” He yelled at me, completely ignoring what I have said to him. His date laughing, proving that she is just as big of an idiot as him. At least his cave man style of showing power worked on the trashy bimbo. Just like I was supposed to, I kept my anger down, but if that wasn’t a requirement, I would have had a lot to say about them. But I calmly explained again, I am not the ones who makes the slippers. I merely work in a store that sales then. A store that has a manufacturer that is not me. I had to explain as I would to a little child. “I’m sorry that is not clear to you”, I said to him in a sarcastic voice, knowing very well, he would not catch it. After that I just left. I could still hear then laughing. Their little stunt made their dull and grey day a little better, which is sad really. How bad must your life get that this is entertainment for you? How much must he hate himself, and how ignorant must he be that this actually makes him feel better. Pathetic. But they aren’t the only people acting in such ways. I see more and more of pathetic losers, who try to make themselves feel better by abusing people working in customer service. Was this kind of behavior learned? If not, I am curious about what triggered such sad and pitiful behavior. For few brief moments they feel better, thinking they won in an argument they created themselves. But that doesn’t fix any of their problems. It still doesn’t fix their sad and boring lives, but they aren`t smart enough to realize that and they probably never will be. They’ll just wonder through life, like mindless sheep that they, pass it on their children and die unhappy. It is a sad truth, that the majority of people life such lives. When they just do what they are told and aren’t able to even think. Just do basic tasks that require getting through life. People who are happy with themselves, those who are nice or polite have sadly became a rare gem. And they are disappearing every day and being replaced by mindless mall people, or sheep people. Those people are so displeased with themselves they would never admit to a mistake, because they think it would lower them even more. Like this lady for an example. “Hello, I’m looking for size thirty-eight shoes in this green color, she said to me, but her tone of voice was nice. “Oh, I’m sorry miss, but unfortunately we are out of them. I do apologize for the inconvenience. However, the delivery is tomorrow.” I nicely say to her. “Oh no worry then. Maybe I can try then in thirty-nine.” She says, still being quite nice. So I gave her the thirty-nine ones, which were too big. She then asked me for a size smaller. Again I told her we were out. “Oh no. When will you get them?” Why didn’t she listen to me? I don’t like repeating myself. Again I tell her tomorrow. “Why didn’t you tell me that sooner?” She asked. Baffled I didn’t say anything, but just as I was about to, she continued. “You knew these would be too big and you didn’t even tell me the smaller ones will be here tomorrow. You completely wasted my time.” Now her tone wasn’t so nice, and it became angrier, but still not as angry as some people. “I did tell you. Right away.” I replied. She denied it and called me a liar. “Well I can’t shop in store which such rude customer service, so I’m taking my business elsewhere.” She said, probably thinking I would beg her to change her mind and apologize endlessly. But EasyWay is big, it won’t go broke if she doesn’t buy one pair of shoes, and they certainly don’t care either way. She’s not so important as she wants to be and I think deep down, she knows that, but it would kill her to admit it. Which I think causes her ridiculous behavior. I could have said all that to her, but I don’t think she would get it. She would grasp what I would say and would just call me rude and possibly call my manager, which wouldn’t result good for me. So I just said fine and left. She said goodbye and wished me a nice day. I didn’t want to appear rude, so I wished her a nice day as well. Still she was better than most. Grown up children I could say. Some peoples mind stop developing at some point and can be stuck with the mind of a fifteen-year-old for their whole life. Some people let their inner child out while shopping. Retail could be summed up in simple words, mouthed repeatedly. I want, I need, give me.opping. Reatil Soice day. I didn`t wanted to be rude, so I wisheresult good for me. So I just said fine and lef